Web Hosting FAQs

Each time someone views one of your web pages the HTML, images, flash movies etc have to be transmitted from the web server to the client's web browser. This is what we mean by data transfer or bandwidth usage. Bandwidth is not an unlimited resource so we must allocate our clients a certain amount they can use each month.

Even our smallest package includes up to 500MB of data transfer / month which is enough for many thousands of visitors.

To keep your bandwidth usage down, optimise all your image/media files as much as possible to reduce their file size. Even large photos can be reduced to as little as 30kb. Always avoid making large files available for download such as movies or audio files - this will make your bandwidth usage go through the roof!

Your bandwidth is 'burstable' meaning your site remains online even if you exceed your bandwidth limit, some other hosts will automatically suspend your site.

If you exceed your bandwidth limit you will be invoiced for any additional bandwidth used at £3.50 per 1000mb at the end of the current calendar month, in line with our terms and conditions.

If your account continues to exceed the bandwidth limits for your package over two consecutive months then it will be AUTOMATICALLY UPGRADED to the next largest package. You will receive an invoice for the cost of the upgrade to the next package, in line with our terms and conditions.

In severe cases it may be necessary to suspend your site if your bandwidth usage is extremely excessive in order to protect the sites of our other customers, but to date this has never been required.

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Related topics: Bandwidth Bandwidth Limit Burstable Bandwidth