Web Hosting FAQs

If you are unlucky enough to have your credit card stolen or for someone to illegally obtain your card details you may find that the person responsible will attempt to buy products online pretending to be you. We follow a set of stringent anti-fraud procedures specifically designed to prevent anybody from successfully placing an order with us using a bogus or stolen credit card.

For your protection every order has to pass a series of strict automated and manual anti-fraud checks. WorldPay, who provide our secure online credit card processing facility, automatically carry out several of these checks in real time. Once your order has been received by us we carry out our own checks and only once we are satisfied that the order is legitimate will your card be debited.

These measures help to protect both us and consumers from fraudulent transactions. To date we have a 100% fraud detection rate and therefore zero customer charge backs (a charge back happens when the victim of the fraud disputes a transaction placed by an un authorised person and the merchant i.e. Net Explorers, would be forced to pay a full refund).

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Related topics: Credit Cards Debit Cards Payment Gateways